Communication Policy
We aim to respond to emails within 1-3 working days, however, sometimes it may take longer. If you haven’t heard back from us within 7 days, please feel free to follow up via email or reach out through our Instagram or Facebook channels.
After purchasing a product or service, customers should receive a confirmation email immediately. If you do not receive this email within 24 hours, please check your spam folder and get in touch if it’s not there.
For services that include ongoing coach support, clients can expect a response from their coach within 1-2 working days. Communication with your coach will take place via the in-app chat.
For services and training plans that do not include ongoing coach support, customers can get in touch with any queries about their plan. Ongoing coach support is not included as part of these services, however, we are happy to clarify aspects of the plan and, in special cases, may make amendments as necessary.
Have a question? Get in touch.
