Terms & Conditions

Last updated: 5 August 2025

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General Terms (Services & Products) 

Summary

We are Lattice Training Limited (“Lattice”), a company registered in England and Wales, and our trading address is Unit 8 Clarence Industrial Estate, Eastside Road, Chesterfield, S41 9AT, UK.

Lattice provides climbing training services and products to climbers on these Terms and no other terms. These Terms should be read alongside our Privacy Policy, which you can find here. 

Our contract is with you and you may not transfer your rights under it to anyone else. Lattice may vary these terms from time to time where the variation would not adversely affect your rights and obligations under them. Further information can be found below specific to the service or product that you purchase.

If you have any queries or are unsure about anything in these Terms, please reach out to us via our contact form.

‍PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE RECEIVING OUR SERVICES, DOWNLOADING OR USING OUR LATTICE TRAINING APP (“APP”) AND/OR USING OUR PRODUCTS. BY DOWNLOADING, INSTALLING OR ACCESSING THE APP OR USING OUR SERVICES OR OUR PRODUCTS, YOU ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS (INCLUDING THE CONTENTS OF ANY DOCUMENT (INCLUDING WEBPAGES) REFERENCED AND/OR HYPERLINKED IN THEM), WHICH ARE LEGALLY BINDING.  YOU CAN ALSO ACCEPT THE TERMS BY CLICKING TO ACCEPT OR AGREE TO THE TERMS WHERE THIS OPTION IS MADE AVAILABLE TO YOU IN ANY AGREEMENT OR ELECTRONIC FORM, BY CREATING AN ACCOUNT, BY CLICKING “SIGN UP” OR ANY SIMILAR MECHANISM. IF YOU DO NOT AGREE WITH THESE TERMS OR OUR PRIVACY POLICY, YOU SHOULD NOT USE THE APP, OUR SERVICES, OR OUR PRODUCTS.‍

Governing Law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with, the law of England and Wales.

Each party irrevocably agrees that (except where you are a consumer living in Scotland or Northern Ireland) the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the subject matter or formation of this contract between the parties. Nothing in this clause shall limit the right of Lattice to issue or take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

Over 18

You must be over the age of 18 in order to use our services and/or products covered by these terms.

Prices & Changes to these Terms 

Please note that our prices do change from time to time and the price we charge you will be the price on our website, or the Apple App Store or Google Playstore (as applicable) at the time of your purchase. Please also note that prices may vary depending on the currency used for payment and any additional transaction charges that may apply depending on your location. Further information can be obtained by submitting the following contact form.

We may change any of these Terms, including our prices from time to time. We may implement non-material changes without notice or stating further reasons.

We’ll let you know at least one month in advance if we decide to: 

(i) discontinue your subscription or other service; or 

(ii) make any changes to your agreement which are (in our reasonable opinion) likely to be of material detriment to you which would, for example, include an increase in your subscription price. 

If we make a variation to your agreement which is likely (in our reasonable opinion) to be of material detriment to you (as explained above) you will be able to cancel this agreement without penalty in line with the terms we set out in our notification of variation which we will send by email or in app notification. Please note that if the variation is due:

(i) to changes to the law, government regulation or any licence which affect us – this includes any increase or change in the rate of VAT or other applicable taxes or fees or any new taxes or fees that are introduced; or

(ii) the change isn’t (in our reasonable opinion) likely to be of material detriment to you;

then you will only be able to cancel your agreement in accordance with the terms of our standard Services Cancellation Policy. If you carry on using a service after any change takes effect, you will be considered to have accepted the change, and won’t be able to end the agreement save as set out in our Services Cancellation Policy.

Referral/discount codes

Referral codes may be available from time to time, providing additional discounts, such as extended free trials or discounts on the cost of a service or product.  These codes and discounts are made available at Lattice’s sole discretion and on the terms communicated alongside each code.  Any discounts or promotional offers associated with our products or services are seasonal and subject to change at our discretion.

We reserve the right to modify or withdraw offers at any time without prior notice. Discounts cannot be applied retroactively or combined with other promotions unless explicitly stated.

Intellectual Property

We own (or are licensed to use) all intellectual property rights in our website, our App and in the products that we supply and services that we provide to you (including all deliverables, such as video messages, email summaries, exercises and plans).  You are entitled to use these intellectual property rights to the extent necessary to your receipt and proper use of our App, products and services, but no exclusive rights are granted to you. You are responsible for protecting those rights on our behalf, in particular by keeping confidential any password that you use to access your account on our website, our App, or our services.

Communication 

We aim to respond to emails within 1-3 working days, however, sometimes it may take longer. If you haven’t heard back from us within 7 days, please feel free to follow up via email or reach out through our Instagram account.

After purchasing a product or service, you should receive a confirmation email immediately. If you do not receive this email within 24 hours, please check your spam folder and get in touch if it’s not there.

For services that include ongoing coach support, you can expect a response from your coach within 3 working days. Communication with your coach will take place via our in-app chat.

For services and training plans that do not include ongoing coach support, you can get in touch with any queries about your plan. Ongoing coach support is not included as part of these services, however, we are happy to clarify aspects of the plan and, in special cases, may make amendments as necessary.

Have a question? Get in touch.

Our Community Guidelines

At Lattice Training, we are committed to fostering a safe, respectful, and inclusive environment where every individual is treated with dignity. We maintain a zero-tolerance stance on harassment, sexual harassment, and bullying, ensuring that such behaviour is never encouraged, accepted or overlooked. To help us achieve this, you acknowledge and agree that you will at all times follow and respect our Community Guidelines.

Delays outside our control

We’re not responsible for delays outside our control. If our supply of services or products is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, you can contact us via our Contact Form to end the contract and receive a refund for any services or products you have paid for in advance, but not received.

Exclusion of loss

We don’t compensate you for all losses caused by us, our products, or our App or the services we provide with the App, as we’re not responsible for losses you suffer caused by us breaking this contract if the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section Delays Outside Our Control.
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

To the extent that you use a service or product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the service or product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

Services Terms 

Coached Training Plan Services & Assessments

Coached Training Plan Services

Lattice offers coached training plan services (which include but are not limited to Climbing Training Plan, Climbing Training Plan PLUS, and Flexibility Training Plan). The type of plan and the service we provide is described on the relevant webpage for each plan. Your responsibilities and our responsibilities in relation to your training plan depend upon whether or not your plan includes direct contact and supervision by our coaches and these will also be outlined on the relevant webpage for each plan. We use reasonable care and skill in relation to all training plan services provided by us. If you do not comply with your responsibilities, then we may not be in a position to comply with our responsibilities and/or our compliance may be delayed.

You must meet our Suitability Requirements to access our coached training plan services.

You understand that while receiving training plan services from us you may be photographed and/or filmed for the purposes of coaching feedback. Any photographs or films taken by us of you will not be published publicly without your prior consent. 

Assessments

Lattice offers free and paid physical assessments (including but not limited to our Remote Climbing Assessment, My Lift, My Fingers, My Pinch, and My Flex). The nature of each assessment is described on the relevant webpage for each assessment. We use reasonable care and skill in relation to all assessments provided by us.

You must meet our Suitability Requirements to access our assessment services.

Suitability Requirements

In order to access and use our coached training plan & assessment services, you expressly agree that you:

  • Meet our Minimum Entry Criteria; and
  • Understand & accept that:
    • training/climbing comes with a risk of injury or death; and 
    • that you are responsible for your own actions and/or involvement.

If you have purchased a training plan or assessment service for which we believe you are not eligible, then you will be contacted by our coaching team to discuss this further, and if appropriate, Lattice will issue a full or partial refund depending on the circumstances less any transfer or other fees paid by Lattice. Please see our Services Cancellation Policy for further information.

Acceptance of Risk

YOU ACKNOWLEDGE AND AGREE THAT ANY ACTIVITY ASSOCIATED WITH LATTICE’s TRAINING PLAN & ASSESSMENT SERVICES:

  • MAY TEST YOUR PHYSICAL AND MENTAL LIMITS;
  • CARRIES WITH IT THE POTENTIAL FOR DEATH, SERIOUS INJURY, MINOR INJURY AND ADVERSE EFFECTS TO MENTAL HEALTH – THIS INCLUDES BUT IS NOT LIMITED TO SOFT TISSUE INJURIES WHICH ARE COMMON IN CLIMBING AND TRAINING FOR CLIMBING, PARTICULARLY TO THE FINGERS, ELBOWS AND SHOULDERS. THE RISKS (WHICH ARE NOT WITHIN OUR CONTROL) INCLUDE, BUT ARE NOT LIMITED TO:  TEMPERATURE, LACK OF HYDRATION, EQUIPMENT, THE UNSUITABILITY OF YOUR PHYSICAL AND MENTAL CONDITION, AND THE ACTIONS OF OTHER PEOPLE INCLUDING, BUT NOT LIMITED TO, YOURSELF AND OTHER PARTICIPANTS.  FOR MORE INFORMATION REGARDING INJURY TRENDS IN CLIMBING, PLEASE SEE THIS ARTICLE HERE – HOWEVER, PLEASE NOTE THAT THIS IS NOT AN EXHAUSTIVE LIST OF POTENTIAL INJURIES AND RISK OF OCCURRENCE WHILST CLIMBING OR TRAINING.
  • MAY REQUIRE YOU TO USE YOUR EXPERIENCE AND JUDGEMENT IN APPLYING OUR ADVICE AND INSTRUCTIONS TO YOUR TRAINING; AND
  • BRINGS TO YOU A RESPONSIBILITY TO NOTIFY US OF ANY RELEVANT CHANGE IN YOUR PHYSICAL AND/OR MENTAL CONDITION WHICH INCLUDES ANY ONSET OF INJURY OR RECURRENCE OF ANY PREVIOUS INJURY.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE ONLY RESPONSIBLE FOR OUR FACILITIES AND OUR STAFF AND THAT ANY RIGHT OF ACTION THAT YOU HAVE MAY BE AGAINST SOMEONE OTHER THAN US, FOR EXAMPLE, THE OWNER OF THE FACILITY THAT YOU USE OR ANY PERSON APPLYING OUR ADVICE AND INSTRUCTIONS TO YOUR ASSESSMENT OR TRAINING.

YOU AGREE TO COMPLY WITH ALL ADVICE AND INSTRUCTIONS GIVEN BY LATTICE TRAINING LTD (AND ITS REPRESENTATIVES) IN THE COURSE OF PROVIDING SERVICES OR TO NOTIFY US IMMEDIATELY IF YOU CANNOT COMPLY.  YOU ALSO AGREE TO PROVIDE FEEDBACK AS REQUESTED BY US.  WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOU FAILING TO MEET YOUR OBLIGATIONS UNDER THIS PARAGRAPH.

Not medical advice or professional strength coaching

NONE OF THE COACHES AT LATTICE ARE DOCTORS AND WE DO NOT GIVE MEDICAL ADVICE. NO RECOMMENDATION GIVEN BY OUR COACHES OR OTHER STAFF, EITHER ON OUR WEBSITE, APP, SOCIAL MEDIA CHANNELS OR VIA EMAIL OR OTHER COMMUNICATION, IS INTENDED TO BE CONSTRUED AS A DIAGNOSIS OR TREATMENT FOR A MEDICAL CONDITION.

Our services are not intended to be a substitute for professional medical advice, diagnosis or treatment, or professional in-person strength coaching.  You expressly agree that we are not providing medical advice to you as part of our services, and they are not a replacement for a doctor or other qualified professional.

You should always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition.  You should not: 

  • disregard professional medical advice or delay in seeking it because of something from us that you watch, hear or read, whether on our App or otherwise; nor 
  • use our services or App to diagnose or treat a medical condition.

Your use of our services does not create a doctor-patient or other professional healthcare relationship between you and us.

Injury

If you become aware of an injury or potential injury before or whilst undertaking an assessment or coached training plan with us you must:

  • seek appropriate medical advice;
  • notify the Lattice Training team and your third party coach (if applicable) as soon as possible;
  • cease to take delivery of services from Lattice and cease to participate in all activities associated with those services;

only resume those activities when you have been cleared by a medical professional to participate in those activities and if you are undertaking a training plan with coach contact and supervision you must only resume training once you have received notification from a member of the Lattice Training coaching team that this is appropriate.

Cancellation & Termination

Please see our Services Cancellation Policy for details of your cancellation rights, which differ depending on the service you have purchased.

It is your responsibility to cancel our subscription-based training services if you no longer wish to receive them.  We do not offer refunds in respect of periods during which you have not opted to cancel.  However, if you do not respond to our requests for information in respect of our subscription-based training services for three months following the end of your most recent training plan then we may opt to cancel this agreement and your ongoing payments.

We may terminate or (at our option) suspend the provision of our services if we do not receive from you any payment that is due to us or you otherwise breach these Terms (including, if in our reasonable opinion, you do not meet the Minimum Entry Criteria for the training plan service you have purchased).Where your chosen training plan gives you password-protected access to our App, after termination you may (subject to keeping your password confidential at all times) retain limited access to some parts of the App (unless we have had to cancel your account due to your breach of the Terms).  These terms will continue to apply to that access, to the extent applicable.  Please note that you are entitled by law to request us to delete your personal data at any time.

App terms & third party store rules

When accessing our coached training plan or assessment services via our App you also agree to comply with our App User Licence Terms and any applicable third-party store rules.

Self-Coached Training Plan Services

Lattice provides free and subscription-based access to personalised self-coached climbing training via our App that includes (but is not limited to) training plan creation (including an adaptive element), scheduling, exercises, workouts, timers and exercise logging.

You must meet our Suitability Requirements to access our self-coached training plan services.

Suitability Requirements  

In order to access and use our self-coached training plan services you expressly agree that you:

  • Meet our Minimum Entry Criteria; and
  • Understand & accept that:
    • training/climbing comes with a risk of injury or death; and 
    • that you are responsible for your own actions and/or involvement.

Acceptance of Risk 

YOU ACKNOWLEDGE AND AGREE THAT ANY ACTIVITY ASSOCIATED WITH YOUR USE OF OUR APP:

  • MAY TEST YOUR PHYSICAL AND MENTAL LIMITS;
  • CARRIES WITH IT THE POTENTIAL FOR DEATH, SERIOUS INJURY, MINOR INJURY AND ADVERSE EFFECTS TO MENTAL HEALTH – THIS INCLUDES BUT IS NOT LIMITED TO SOFT TISSUE INJURIES WHICH ARE COMMON IN CLIMBING AND TRAINING FOR CLIMBING, PARTICULARLY TO THE FINGERS, ELBOWS AND SHOULDERS. THE RISKS (WHICH ARE NOT WITHIN OUR CONTROL) INCLUDE, BUT ARE NOT LIMITED TO:  TEMPERATURE, LACK OF HYDRATION, EQUIPMENT, THE UNSUITABILITY OF YOUR PHYSICAL AND MENTAL CONDITION, AND THE ACTIONS OF OTHER PEOPLE INCLUDING, BUT NOT LIMITED TO, YOURSELF AND OTHER PARTICIPANTS. FOR MORE INFORMATION REGARDING INJURY TRENDS IN CLIMBING, PLEASE SEE THIS ARTICLE HERE – HOWEVER, PLEASE NOTE THAT THIS IS NOT AN EXHAUSTIVE LIST OF POTENTIAL INJURIES AND RISK OF OCCURRENCE WHILST CLIMBING OR TRAINING.
  • WILL REQUIRE YOU TO USE YOUR EXPERIENCE AND JUDGEMENT IN APPLYING THE CLIMBING AND EXERCISE CONTENT AND SUGGESTIONS IN THE APPS TO YOUR TRAINING; AND
  • BRINGS TO YOU A RESPONSIBILITY TO ADAPT YOUR CLIMBING AND TRAINING IN RESPONSE TO ANY RELEVANT CHANGE IN YOUR PHYSICAL AND/OR MENTAL CONDITION WHICH INCLUDES ANY ONSET OF INJURY OR RECURRENCE OF ANY PREVIOUS INJURY.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT ANY RIGHT OF ACTION THAT YOU HAVE MAY BE AGAINST SOMEONE OTHER THAN US, FOR EXAMPLE, THE OWNER OF THE FACILITY THAT YOU USE.

Not medical advice or professional strength coaching 

NONE OF THE COACHES AT LATTICE ARE DOCTORS AND WE DO NOT GIVE MEDICAL ADVICE. NO RECOMMENDATION GIVEN BY OUR COACHES OR OTHER STAFF, EITHER ON OUR WEBSITE, APP, SOCIAL MEDIA CHANNELS OR VIA EMAIL OR OTHER COMMUNICATION, IS INTENDED TO CONSTRUE A DIAGNOSIS OR TREATMENT FOR A MEDICAL CONDITION.

Our self-coached climber services are not intended to be a substitute for professional medical advice, diagnosis or treatment, or professional in-person strength coaching.  You expressly agree that we are not providing medical advice to you via our App, and it is not a replacement for a doctor or other qualified professional.

You should always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition.  You should not: 

  • disregard professional medical advice or delay in seeking it because of something you have read on our App; nor 
  • use our App to diagnose or treat a medical condition.

Your use of the App does not create a doctor-patient or other professional healthcare relationship between you and us.

App terms & third party store rules

When accessing our self-coached climbing services using our App you agree to comply with our App User Licence Terms and any applicable third-party store rules.

Trial periods 

We may from time to time make a free trial available to our App.  Where we offer a free trial, it may only be used once and by first time users only.  If you are offered this, the free trial period for any subscription will last for the period of time specified when you signed up.

Payments

Payment for your subscription can be processed via our website, the Apple App Store or Google Play Store and in accordance with the type of subscription selected (for example, if you signed up for a monthly plan, then you will be billed monthly).

Cancellation & Termination

Please see our Services Cancellation Policy for details of your cancellation rights. It is your responsibility to cancel our subscription-based training services if you no longer wish to receive them.  

We may terminate your subscription and/or cancel your account at any time.  We will contact you via email if we take such action and we will explain why the cancellation and/or closure occurred.  

Where we terminate:

  1. due to your breach of these Terms, you will not be eligible for a refund; or
  2. for any other reason, you will be entitled to a pro-rated refund for any pre-paid amounts.

Please get in touch using our contact form if you think that your account has been closed incorrectly.

After termination, you may (subject to keeping your password confidential at all times) retain limited access to some parts of our App (unless we have had to cancel your account due to your breach of the Terms).  The provisions of these terms will continue to apply to that access, to the extent applicable.  Please note that you are entitled by law to request us to delete your personal data at any time.

Minimum Entry Criteria 

You must meet the following Minimum Entry Criteria in order to access our different training and assessment services:

  1. For our Climbing Training Plan, you:
    1. Are over 18
    2. Have climbed V4/6B boulder or 6b+/5.10+ sport in the last 12 months*
    3. Are able to hang your bodyweight on a 20mm rung for 10 seconds or more*
    4. Are not injured, and are fit and capable of participating** 
    5. Are not pregnant or less than 12 months postpartum 
  2. For our Climbing Training Plan PLUS, you:
    1. Are over 18
    2. Have climbed V4/6B boulder or 6b+/5.10+ sport in the last 12 months*
    3. Are able to hang your bodyweight on a 20mm rung for 10 seconds or more*
    4. Are not injured, and are fit and capable of participating** 
    5. Have written confirmation from us that you may proceed to train with us if you are pregnant or less than 12 months postpartum
  3. For our Flexibility Training Plan, you:
    1. Are over 18
    2. Have climbed V4/6B boulder or 6b+/5.10+ sport in the last 12 months*
    3. Are not injured, and are fit and capable of participating*** 
    4. Are not pregnant or less than 12 months postpartum
  4. For our free or paid assessment services (including Remote Climbing Assessment, My Lift, My Fingers, My Pinch) you:
    1. Are over 18
    2. Have climbed V4/6B boulder or 6b+/5.10+ sport in the last 12 months*
    3. Are able to hang your bodyweight on a 20mm rung for 10 seconds or more*
    4. Are not injured and are otherwise fit and capable of participating
    5. Are not pregnant or less than 12 months postpartum
  5. For our free My Flex assessment services, you:
    1. Are over 18
    2. Are not injured and are fit and capable of participating
    3. Are not pregnant or less than 12 months postpartum

* If you are a climber with a disability who cannot meet these physical requirements but you are fit and capable of climbing and training, please get in touch with our team by emailing [email protected] to explore if our team has the expertise to meet your needs.

** If you have a lower body injury only, we can work together but only if you communicate this to your coach in your pre-plan form and accept that they will deliver a plan focusing on upper body conditioning and finger strength.

*** If you have a localised injury which is not the target of your flexibility goals and can be worked around (such as a finger injury), we can work together but only if you communicate this to your coach in your pre-plan form.

Lattice Training App User Licence Terms

Who we are and what this agreement does

We, Lattice Training Limited, license you to use:

  1. The Lattice Training App mobile application software, the data supplied with the software, (App) and any updates or supplements to it.
  2. The service you connect to via the App and the content we provide to you through it (Service).

as permitted in these terms.

You must be 18 to accept these terms and buy the App

You must be at least 18 years old to buy the App, save that anyone under the age of 18 receiving in-person coaching from us may access the App under the guidance and supervision of a Lattice coach.

Additional Terms for specific Services

In addition, the Services set out below will be governed by the following hyperlinked terms:

Climbing Training Plan – Terms
Climbing Training Plan PLUS – Terms
Flexibility Training Plan – Terms
Remote Climbing Assessment – Terms
Free Assessments – Terms
Self-Coached Climber – Terms

To the extent that any terms for specific Services terms conflict with these terms, the separate terms shall govern to the extent of the conflict.

Apple’s App Store and Google Playstore’s terms also apply

The ways in which you can use the App may also be controlled by the Apple App Store’s and Google Playstore’s (as applicable) rules and policies and their rules and policies will apply instead of these terms where there are differences between the two. We refer to the rules contained in the Apple Media Services Terms and Conditions as the ‘App Store rules’, and we refer to Google’s terms of service (and other applicable terms) collectively as ‘Google’s rules’.

This Agreement

This agreement is made between us you and us. Apple is not a party to this agreement and has no responsibility for the App or its content, and Google is not a party to this agreement and has no liability under it.

We license you to download the App, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store rules/Google’s rules (as applicable). The licence:

  1. is only for you personally and for devices that you own or control (except in the situations described immediately below point 4 below) and it cannot be transferred to anyone else;
  2. is not for business use;
  3. starts when you download the App; and
  4. covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept the new terms.

The App can be accessed, used and downloaded by other accounts that are associated with you through family sharing in accordance with the App Store/Google’s rules (as applicable).

You must comply with the App Store/Google’s rules (as applicable) as well as this agreement but, if there is any conflict between them, you should follow the App Store/Google’s rules (as applicable) rather than the equivalent rule here.

You do not own the App or any of its contents but you may use it as permitted by this agreement and by the App Store/Google’s rules (as applicable).

If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.

You are not allowed to:

  1. modify the App’s code in any way, including inserting new code, either directly or through the use of another app or piece of software;
  2. deliberately attempt to avoid or manipulate any security features included in the App; or
  3. pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).

Technical Requirements

To use the App your device needs to comply with the following minimum requirements (the App may work with earlier operating system versions but we do not support these devices):

  • Apple:
    • Operating system: iOS 12 or higher
    • Space: 200 MB
  • Google:
    • Android 9 or higher
    • 200 MB space

We may decide at our sole discretion at any time in the future to discontinue supporting any of these operating systems.

You acknowledge that the terms of agreement with your respective mobile network provider will continue to apply while you use the App. Data and messaging charges may apply to your use of the App or any text messaging or photo sharing features you use via the App. You accept responsibility for any such charges that arise.

Support and Contact

We are responsible for customer service in relation to the App and can help you if you are having any issues. You acknowledge that neither Apple or Google have any obligation whatsoever to provide any support or maintenance services in relation to the App, although if the App is faulty, you may be able to claim a refund from them — please see Apple users only: Refunds.

If you need to get in touch with us, you can use any of the following methods:

If we need to get in touch with you, we will do so by email or an in-app notification.

Privacy and Personal Information

Protecting your personal information is important to us. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.

Collection of Technical Information

We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the App. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.

User Content and Acceptable Use

  1. You must not use the App to do any of the following things:
    1. break the law or encourage any unlawful activity;
    2. send or upload anything that is (or might be considered to be) defamatory, offensive, obscene or discriminatory;
    3. infringe our or anyone else’s intellectual property rights (for example, by using or uploading someone else’s content);
    4. transmit any harmful software code such as viruses;
    5. try to gain unauthorised access to computers, data, systems, accounts or networks; or
    6. deliberately disrupt the operation of anyone’s website, app, server or business.
  2. The App may allow you to post, upload, transmit, or otherwise make available and provide (“post”) content on the App, including, without limitation, text, images, illustrations, graphics, workout and other data, audio, video or audio-video clips, or other materials. The content you and other users post is referred to as “User Content” in these terms. The User Content that you post is referred to as “Content” or “your Content” in these terms.
  3. You may not post Content on or through the App that:
    1. is patently offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
    2. harasses or advocates harassment of another person;
    3. exploits people in a sexual or violent manner;
    4. contains nudity, violence, or offensive subject matter;
    5. provides any telephone numbers, street addresses, last names or email addresses of anyone except yourself;
    6. promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
    7. violates any intellectual property or other proprietary right of any third party, including Content that promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
    8. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging or “spamming”;
    9. contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
    10. furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
    11. solicits passwords or personal identifying information for commercial or unlawful purposes from other members;
    12. involves commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes; or
    13. includes a photograph of another person that you have posted without that person’s consent or, in the case of children under the age of thirteen (13), parental consent, or otherwise constitutes an invasion of an individual’s privacy or infringement of publicity rights; or contains a virus or other harmful component.
  4. You are responsible for all Content you post to the App. We have the right to remove from the App any User Content that violates these terms or is otherwise objectionable in our sole discretion, or to restrict, suspend, or terminate your access to all or any part of the App at any time, for any or no reason, with or without prior notice, and without liability. If you become aware of misuse of the app by any person, please contact us via the following contact form.
  5. We do not claim ownership rights in your Content. Subject to the non-exclusive license contained in the following paragraph, you own and will retain any and all intellectual property rights that you may have in your Content.
  6. By posting your Content on or through the App, you hereby grant us a non-exclusive, fully-paid, royalty-free, perpetual, irrevocable, worldwide licence (including the right to sublicense) to use, copy, and create derivative works based on your Content. This is solely for academic/research purposes for the benefit of the climbing community and/or for providing and improving our products and services, and all your Content will be handled in accordance with our Privacy Policy. You consent to our use and disclosure of your Content as set forth in these terms, including our Privacy Policy. You may contact us to request that your Content be removed from the App and further details can be found in our Privacy Policy. 
  7. If you terminate your services with us, you may (subject to keeping your password confidential at all times) retain limited access to some parts of the App after termination which includes previous training plans and sessions, messages with your coach, and your logged training data.  The provisions of these terms will continue to apply to that access, to the extent applicable.  Please note that you are entitled by law to request us to delete your personal data at any time.

Apple users only: Intellectual Property Rights

If any third party claims that the App or your possession and use of the App infringes their intellectual property rights, we (and not Apple) will be responsible for investigating the claim and, where appropriate, for defending, settling and/or discharging it.

Updates to the App

We may update the App from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that we will ensure that the app still meets the description of it that was provided to you at the time you downloaded the App.

Updates will either download automatically or you may need to trigger them yourself, depending on your device and its settings.

We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the App may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not keep the App updated to the latest version that we make available.

Changes to this Agreement

We may need to revise this agreement from time to time to reflect changes in the App’s functionality, to deal with a security threat or if there is a change in the law or guidance.

We may make non-material amendments to this agreement at any time. We may implement non-material changes without notice or stating further reasons.

If required by applicable law or we make material changes to this agreement, we will provide you notice through our App, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any of these changes, you may close your account. Your continued use of our App after we publish or send a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.

External Services

The App may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).

We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.

You must not use external services in any way that:

  1. is inconsistent with these terms or with the terms of the external service; or
  2. infringes our intellectual property rights, or the intellectual property rights of any third party.

From time to time, we may change or remove the external services that are made available through the App.

Apple users only: Refunds 

If the App fails to meet the standards required by law (including that the App is of satisfactory quality, fit for purpose and as described), please contact Apple who will provide you with a full refund of the price you paid for the App. Please note that this is entirely separate to your refund rights in relation to any training or coaching services which you receive from us and which are hosted on the App. Please see our Services Cancellation Policy on our website for further information. Any other claims, losses, liabilities, damages, costs or expenses will be our sole responsibility, including claims:

  1. that relate to product liability;
  2. that the App fails to conform to any applicable legal or regulatory requirement; and
  3. arising under consumer protection, privacy, or similar legislation.

Apple has no other responsibility or obligation in relation to the app beyond providing a refund in the circumstances described in the paragraph immediately above.

Recovering Losses

If we breach this contract or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time this contract was made, either it was clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

If the App damages your device or any software installed on it as a result of our failure to use reasonable care and skill, please let us know. If we can, we will repair the damage. If that is not possible, we will compensate you. We may ask you for information (including photographs) about what has happened so that we can understand the nature of the problem.

Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

Failures of Networks or Hardware

The App relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the App Store/Google Playstore (as applicable), are entirely outside our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the App due to a poor internet connection, faulty components in your device (such as a faulty camera), App Store/Google Playstore (as applicable) failure, or anything else that it would not be reasonable to expect us to control.

Ending this Agreement

We can end this agreement if you do not comply with any part of it.

We will give you a reasonable amount of notice before the agreement ends but if what you have done is serious then we may end this agreement immediately and without advance notice to you. ‘Serious’ means that you are causing harm (or attempting to cause harm) to other users (including our employees or staff), interfering with the operation of the App or doing anything else that we think presents a big enough risk to justify us ending the agreement quickly.

The consequences of the agreement ending are as follows:

  1. you are no longer allowed to use the App and we may limit your access to it (including by remote access);
  2. you must delete it from any devices that it has been installed on;
  3. we may delete or suspend access to any accounts that you hold with us; and
  4. you are not entitled to a refund.

Apple users only: Prohibited Territories and Persons

You represent and warrant that you are not:

  1. located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a ‘terrorist supporting’ country; and
  2. on any US Government list of prohibited or restricted parties.

If either of the situations in this clause apply to you, you are not permitted to download and use this App.

Entire Agreement

These terms make up the entire agreement between you and us regarding your use of the App. They supersede any prior agreements.

If any portion of these terms is found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

Apple users only: Third Parties

Apple and Apple’s subsidiary companies are third party beneficiaries of this agreement. This means that if you breach any of its terms, Apple has the right to enforce it and to take action against you directly, with or without our involvement.

Other than Apple and Apple’s subsidiaries, no one other than us or you has any right to enforce any term of this agreement.

Google users only: Third Parties

No one other than us or you has any right to enforce any term of this agreement.

Transferring this Agreement

We may transfer our rights under this agreement to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.

You are not allowed to transfer your rights under this agreement to anyone without our prior written consent.

Online Courses

Lattice provides online courses for climbers. The type of online course and the service we provide is described on the relevant webpage for each course.

Suitability for undertaking training and acceptance of associated risks

None of the coaches at Lattice are doctors and we do not give medical advice. No recommendations given by our coaches or other staff, in our online course materials, on our website, social media channels or via email or other communication, is intended to be construed as a diagnosis or treatment for a medical condition.  Our materials are not tailored to you and are provided ‘as is’ but without prejudice to any remedies to which you may be entitled as a consumer.

In order to purchase and access Lattice’s online courses you must be over 18 years of age.

In addition, you should not put any of our advice or guidance into practice if:

  • You have been advised by a qualified medical professional to refrain from any climbing or physical training-related activities.
  • You are aware of or ought reasonably to be aware of any injury and/or health-related issues which will or may increase the risk of participation in climbing or physical training activities.

YOU ACKNOWLEDGE AND AGREE THAT ANY ACTIVITY YOU UNDERTAKE AS A RESULT OF WATCHING AND APPLYING ANY OF THE GUIDANCE OR ADVICE IN OUR ONLINE COURSE:

  • MAY TEST YOUR PHYSICAL AND MENTAL LIMITS;
  • CARRIES WITH IT THE POTENTIAL FOR DEATH, SERIOUS INJURY, MINOR INJURY AND ADVERSE EFFECTS TO MENTAL HEALTH – THIS INCLUDES BUT IS NOT  LIMITED  TO  SOFT TISSUE INJURIES WHICH ARE COMMON IN CLIMBING AND TRAINING FOR CLIMBING, PARTICULARLY TO THE FINGERS, ELBOWS AND SHOULDERS. THE RISKS (WHICH ARE NOT WITHIN OUR CONTROL) INCLUDE, BUT ARE NOT LIMITED TO: TEMPERATURE, LACK OF HYDRATION, EQUIPMENT, THE UNSUITABILITY OF YOUR PHYSICAL AND MENTAL CONDITION, AND THE ACTIONS OF OTHER PEOPLE INCLUDING, BUT NOT LIMITED TO, YOURSELF AND OTHER PARTICIPANTS. FOR MORE INFORMATION REGARDING INJURY TRENDS IN CLIMBING, PLEASE SEE THIS ARTICLE HERE – HOWEVER, PLEASE NOTE THAT THIS IS NOT AN EXHAUSTIVE LIST OF POTENTIAL INJURIES AND RISK OF OCCURRENCE WHILST CLIMBING OR TRAINING.
  • MAY REQUIRE YOU TO USE YOUR EXPERIENCE AND JUDGEMENT IN APPLYING OUR ADVICE AND INSTRUCTIONS TO YOUR TRAINING; AND
  • YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE ONLY RESPONSIBLE FOR OUR ONLINE COURSE MATERIALS AND THAT ANY RIGHT OF ACTION THAT YOU HAVE MAY BE AGAINST SOMEONE OTHER THAN US, FOR EXAMPLE, THE OWNER OF THE FACILITY THAT YOU USE TO PUT OUR ADVICE AND GUIDANCE INTO PRACTICE.

YOU AGREE TO COMPLY WITH ALL ADVICE AND INSTRUCTIONS APPLICABLE TO YOU WHICH ARE GIVEN BY LATTICE TRAINING LTD IN THE ONLINE COURSE MATERIALS  OR  TO CEASE USE OF THEM IMMEDIATELY IF YOU CANNOT COMPLY. YOU ALSO AGREE TO PROVIDE FEEDBACK AS REQUESTED BY US. WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOU FAILING TO MEET YOUR OBLIGATIONS UNDER THIS PARAGRAPH.

Injury

The advice and guidance within our online course materials is given on the assumption that you are injury free when you put it into practice. If you become aware of an injury or potential injury before or whilst applying the advice and guidance within our online course materials you must:

  • seek appropriate medical advice;
  • cease training and climbing;
  • only resume training or climbing based on the advice and guidance within our online course materials when you have been cleared by a medical professional to do so.

Changes to Online Courses 

We may change or update any of our online course materials from time to time. We’ll let you know at least one month in advance if we decide to discontinue any of our online courses.

Cancellation & Termination

Please see our Services Cancellation Policy for details of your cancellation rights.

We may terminate or (at our option) suspend the provision of our services if we do not receive from you any payment that is due to us or you otherwise breach these Terms.

Consultations

Suitability for participation with services and acceptance of associated risks

In order to attend a consultation with one of our coaching team you must meet the below criteria and/or agree to the following:

  • You must be over 18 years of age (or attend with a parent or guardian).
  • You must not have been advised by a qualified medical professional to refrain from exercise. 
  • You must complete and submit any pre-consultation forms or requests for information not less than 48 hours prior to a scheduled consultation.
  • You must ensure that you have an internet connection which is fast enough to support an online video session.
  • If our coaching team feels that the consultation goes beyond the scope of their expertise or competence, you understand that they will either decline in advance or stop the consultation and signpost you to other sources of support (as appropriate). Refunds will be handled in line with our Services Cancellation Policy. 

YOU ACKNOWLEDGE AND AGREE THAT LATTICE’s CONSULTATION SERVICES:

  • ARE RELIANT UPON THE INFORMATION THAT YOU PROVIDE TO US (INCLUDING ANY TRAINING OR CLIMBING HISTORY, PERFORMANCE METRICS, EXPERIENCE, MEDICAL DIAGNOSIS, CONDITION, TREATMENT, MEDICATION, HERBAL MEDICINE OR FOOD SUPPLEMENTS THAT YOU HAVE RECEIVED, ARE UNDERTAKING, BEEN PRESCRIBED AND/OR ARE TAKING) AND YOU ARE RESPONSIBLE FOR UPDATING IT AS NECESSARY TO REFLECT YOUR CURRENT CIRCUMSTANCES.
  • CARRY WITH THEM THE POTENTIAL FOR DAMAGE TO YOUR MENTAL AND/OR PHYSICAL HEALTH IF YOU PROVIDE US WITH INCOMPLETE OR INACCURATE INFORMATION OR DO NOT COMPLY WITH OUR ADVICE.
  • MAY REQUIRE YOU TO USE YOUR JUDGMENT IN APPLYING OUR ADVICE; AND
  • BRINGS TO YOU A RESPONSIBILITY TO:
    • NOTIFY US OF ANY RELEVANT CHANGE IN YOUR PHYSICAL AND/OR MENTAL CONDITION (INCLUDING IF YOU WISH TO CONTINUE TO RELY UPON ADVICE THAT WE HAVE ALREADY GIVEN); 
    • ASK FOR CLARIFICATION WITHOUT DELAY IF YOU ARE UNCLEAR ABOUT OUR ADVICE; AND
    • ARE TAILORED TO YOU AND CANNOT BE RELIED UPON BY ANYONE OTHER THAN YOU.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT IF WE REASONABLY BELIEVE THAT THE TOPICS COVERED DURING THE PROVISION OF CONSULTATION SERVICES FALL OUTSIDE THE SCOPE OF OUR SERVICES (FOR EXAMPLE, BECAUSE WE CONSIDER THAT YOU NEED MORE STRUCTURED OR IN PERSON COACHING SUPPORT, AND/OR REQUIRE THERAPY OR COUNSELLING AND/OR HAVE DEVELOPED AN UNHEALTHY RELATIONSHIP WITH FOOD) WE HAVE THE RIGHT TO WITHDRAW OUR SERVICE AND TO SUGGEST THAT YOU OBTAIN MORE SPECIALIST SERVICES EITHER WITH LATTICE OR ELSEWHERE.

WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOU FAILING TO MEET YOUR OBLIGATIONS UNDER THIS PARAGRAPH.

Cancellation & Termination

Please see our Services Cancellation Policy for details of your cancellation rights.

We may terminate or (at our option) suspend the provision of our services if we do not receive from you any payment that is due to us or you otherwise breach these Terms.

Services Cancellation Policies

Cancellation of Training Plan & Assessment Services

General

You have a legal right to change your mind about making a purchase from us within 14 days after the day we email you to confirm your order and receive a full refund. However, once we have completed the services you cannot change your mind, even if the 14-day period is still running. If you cancel after we have started the services (for example, if we have already written or partially written a 12-week training plan or you have already completed a remote assessment and submitted your data), you must pay us for the services provided up until the time you tell us that you have changed your mind. 

Climbing Training Plan PLUS & Flexibility Training Plan

Our Climbing Training Plan PLUS and Flexibility Training Plan subscription services require an upfront payment to cover your first 6 weeks of training which will include an assessment. Following the first 6 weeks, you are then committed to make 2 further payments (at 7 weeks and 11 weeks respectively) which takes you to the end of your 14-week minimum term with us.

  • If you place an order for a Climbing Training Plan PLUS or Flexibility Training Plan subscription and you cancel after being assigned a Lattice coach by email but before receiving your first training plan and we cannot assign another client to your coach for the same start date, the first payment you made at checkout will be forfeited and we will use it to help to cover the losses that we incur as a result. 
  • Following the initial 14-week term, your subscription will then renew automatically on a rolling 12-week basis (requiring x3 subscription payments per 12-week plan) unless and until you let us know that you wish to terminate by giving the notice specified below. If you need to take a break from training, you can end your subscription at the end of the 14-week minimum term or any subsequent 12-week term (as applicable) by giving us the notice specified below.
  • A Climbing Training Plan PLUS or Flexibility Training Plan subscription can only be terminated by giving us at least 4 weeks’ notice before the end of your current training plan term by submitting the Cancellations Form. A notice will only take effect after the final subscription payment for your current training plan. 
  • If you do not provide at least 4 weeks’ notice of cancellation before the end of your current training plan, your contract will automatically renew for a further 12 weeks (requiring x3 further subscription payments) and your notice will only take effect after the final subscription payment of that plan.

Cancellation of Self-Coached Climber Services

You have a legal right to change your mind about making a purchase from us within 14 days after the day we email you to confirm your order (‘cooling off period’) and receive a full refund. However, if you opt to sign in to the App within the cooling off period, you will lose any statutory right to cancel your subscription and you will not receive a refund.How you manage and end your subscription will depend on your payment method.

Subscriptions through the Apple App Store and Google Play Store

Payment for your subscription will be processed by either the Apple App Store or Google Play Store and in accordance with the type of subscription selected (for example, if you signed up for a monthly plan, then you will be billed monthly). All our subscriptions are set to automatically renew at the end of each plan on a rolling basis to match your previous subscription plan (e.g. an annual subscription will automatically renew for another year).

You can stop auto-renewing your subscriptions at any time via the Manage Subscriptions tab in your app store.  You are responsible for ensuring that you turn off auto-renewal with sufficient time to comply with Apple or Google’s policies (as applicable) for re-billing.  For example, we recommend that you turn off auto-renew at least 48 hours before your renewal date.

Once auto-renew is turned off, you will still be able to use the App for the remainder of your subscription period.  No refunds are available.

Subscriptions through latticetraining.com

Payment for your subscription will be processed via our website in accordance with the type of subscription selected (for example, if you signed up for a monthly plan, then you will be billed monthly). All our subscriptions are set to automatically renew at the end of each plan on a rolling basis to match your previous subscription plan (e.g. an annual subscription will automatically renew for another year).

You can stop auto-renewing your subscriptions at any time by signing into your account on our website and accessing the Manage Subscriptions tab.  You are responsible for ensuring that you turn off auto-renewal with sufficient time before re-billing.  For example, we recommend that you turn off auto-renew at least 48 hours before your renewal date.

Once auto-renew is turned off, you will still be able to use the App for the remainder of your subscription period. No refunds are available.

Cancellation of Online Courses

You have a legal right to change your mind about making a purchase from us within 14 days after the day we email you to confirm your order (‘cooling off period’) and receive a full refund. However, if you opt to access or view any of the online course materials within the cooling off period, you will lose any statutory right to cancel this contract. Beyond the cooling off period, you will not receive a refund.

You can request to cancel by submitting the following Cancellation Form.

Cancellation of Consultation Service

Single consultation bookings

You have a legal right to change your mind about making a purchase from us within 14 days after the day we email you to confirm your order (‘cooling off period’) and receive a full refund. However, if the consultation session  takes place within the cooling off period, you will lose any statutory right to cancel this contract. Beyond the cooling off period, you will not receive a refund except as set out below.

A consultation session  must take place within 6 months of purchase, failing which it shall expire and no refund will be given. You must also provide not less than 48 hours’ notice to rearrange a scheduled consultation session, failing which it will be treated as having taken place and no refund will be given.

If a consultation session is cancelled by Lattice because the Lattice coach feels that the scope is going beyond their published expertise or competence, no refund will be given unless the Lattice coach cancels the session prior to it taking place. Refunds will not be given for consultation sessions which are partially attended.

You can request to cancel by submitting the following Cancellation Form.

Block consultation bookings

You have a legal right to change your mind about making a purchase from us within 14 days after the day we email you to confirm your order (‘cooling off period’) and receive a full refund. However, if you cancel during the cooling off period but we have already started the services (for example if you have already attended a consultation), you must pay us for the consultation sessions you have attended up until the time you tell us that you have changed your mind.

All consultation sessions purchased must take place within 12 months of purchase, failing which they shall expire, and no refunds will be given. You must also provide not less than 48 hours’ notice to rearrange a scheduled consultation session, failing which no refunds will be given and it will be treated as having taken place.

If, after the cooling off period, a consultation session is cancelled by Lattice because the coach feels that the scope is going beyond their expertise or competence, refunds may be given in relation to consultation sessions that have not taken place. Refunds will not be given for consultation sessions which are partially attended.

You can request to cancel by submitting the following Cancellation Form.

Products Terms

Description of the Goods

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the goods accurately, your product may vary slightly from those images.

We may change the goods to (a) reflect changes in relevant laws and regulatory requirements; and/or (b) to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.

The goods will be your responsibility from the time we deliver them to the address you gave us.

Use of goods and acceptance of associated risks

None of the coaches at Lattice are doctors and we do not give medical advice. No recommendations given by our coaches or other staff, either on our website, social media channels or via email or other communication, is intended to be construed as a diagnosis or treatment for a medical condition or to constitute a warranty as to the suitability of the goods for you.

YOU ACKNOWLEDGE AND AGREE THAT ANY USE OF THE GOODS SUPPLIED BY US:

  • MAY TEST YOUR PHYSICAL AND MENTAL LIMITS;
  • CARRIES WITH IT THE POTENTIAL FOR DEATH, SERIOUS INJURY, MINOR INJURY AND ADVERSE EFFECTS TO MENTAL HEALTH – THIS INCLUDES BUT IS NOT LIMITED TO SOFT TISSUE INJURIES WHICH ARE COMMON IN CLIMBING AND TRAINING FOR CLIMBING, PARTICULARLY TO THE FINGERS, ELBOWS AND SHOULDERS. THE RISKS (WHICH ARE NOT WITHIN OUR CONTROL) INCLUDE, BUT ARE NOT LIMITED TO:  TEMPERATURE, LACK OF HYDRATION, EQUIPMENT, THE UNSUITABILITY OF YOUR PHYSICAL AND MENTAL CONDITION, AND THE ACTIONS OF OTHER PEOPLE INCLUDING, BUT NOT LIMITED TO, YOURSELF AND OTHER USERS.  FOR MORE INFORMATION REGARDING INJURY TRENDS IN CLIMBING, PLEASE SEE THIS ARTICLE HERE – HOWEVER, PLEASE NOTE THAT THIS IS NOT AN EXHAUSTIVE LIST OF POTENTIAL INJURIES AND RISK OF OCCURRENCE WHILST USING GOODS SUPPLIED BY US; AND     
  • MAY REQUIRE YOU TO USE YOUR EXPERIENCE AND JUDGEMENT IN USING THE GOODS.

YOU AGREE TO COMPLY WITH ALL ADVICE AND INSTRUCTIONS GIVEN BY LATTICE TRAINING LTD (AND ITS REPRESENTATIVES) IN RELATION TO USE OF THE GOODS, INCLUDING IN RELATION TO THE USE OF AN APPROPRIATELY QUALIFIED SUPPLIER TO INSTALL GOODS, AND WARMING UP BEFORE USE.  WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOU FAILING TO MEET YOUR OBLIGATIONS UNDER THIS PARAGRAPH.

Injury

It is your responsibility to determine whether or not it is appropriate for you to use (and when to use) goods supplied by us.

Prices and Changes to These Terms

Please note that our prices do change from time to time and that the price we charge you (including delivery costs) will be the price and costs notified to you as part of the ordering process. Please also note that prices may vary depending on the country to which the goods are to be delivered and that where we notify you that you are responsible for import taxes and similar payments, these will be charged to you by the delivery agent or relevant customs authority or similar as part of the delivery process. We are not responsible for delays in delivery resulting from the actions of customs authorities and similar.  Further information can be obtained by reviewing our FAQs or submitting the contact form.

If we offer a price to you in error, we reserve the right to correct that error after you have placed an order.  If you do not accept that correction, you will be entitled to cancel the order.

Pre-orders

From time to time Lattice may offer products for purchase on a pre-order basis with an estimated delivery date. These delivery dates are estimates only and may be subject to change due to supply chain complexity. We will provide you with updates with respect to the delivery schedule but Lattice does not represent or warrant that it will be able to deliver the product by the estimated date. As a result, in the event that a delay arises and the estimated delivery date is not met, Lattice is not responsible for any damages that may occur due to the delay, nor shall it be obliged to provide any discounts, refunds or credits due to any such delays, other than as set out in our Product Returns Policy on our website in the normal way.

If for any reason you decide that you do not wish to continue to wait for your product, you may cancel your order in accordance with our Returns policy. In the event we can no longer provide you with your order, a refund will be issued. Any order of multiple items containing a pre-order will be held until the entire order can be fulfilled.

You will be charged the full price of the products at the time of placing the pre-order.

Product Returns

If you are a consumer (i.e. you are buying goods for purposes outside your business, craft or profession), you may return any item (other than software) for a full refund if you let us know that you have changed your mind within 14 days of receiving your order. You must then return the item to the address below within 14 days of telling us you want to return the item. You will have to bear the direct cost of returning the goods and we reserve the right to withhold payment if the goods are damaged by you.

If you wish to return an item:

  1. Please notify us by submitting our Returns Form
  2. Following this, please send the items back to the following address:

FAO Returns
Lattice Training Ltd
Unit 8 Clarence Industrial Estate
Eastside Road
Chesterfield
S41 9AT
UK

Please note, that we are sadly unable to refund third-party postage costs.

If you discover a fault with an item that is not faulty due to misuse or fair wear and tear, you can return it up to 6 months after purchase. If you wish to return a faulty item more than 6 months after the purchase date you must provide evidence that the item was faulty when purchased.

If you are buying goods as a business, we only supply them for internal use by your business, and you agree not to resell them.

Community Guidelines

Whether it’s on our social media platforms, via email or on our website, we encourage and invite all friendly discussion about climbing and training for climbing.

Our team of staff, coaches, athletes, and ambassadors are all expected to follow a few rules, and we expect the same from everyone else in our community.

Our Community Goals

At Lattice, our goal is to develop and grow our understanding of effective training for climbing, a sport that is still very much in its infancy. We hope to educate and share psych about our amazing sport! Ultimately enabling everyone to excel in climbing and enjoy the sport throughout all of life’s stages.

We are proud to lead the industry, and also happy to admit that we might get things wrong from time-to-time—we’re all up for learning from our mistakes and growing together. 

1. Be kind and mindful when engaging with others

Talking via a keyboard can make things tricky — sometimes the things we say aren’t received in the way we intended, even if well-intentioned. 

Do your best to speak to others as you would in-person, and ultimately treat everyone with kindness. 

2. Challenge each other’s ideas, but never insult the individual

The most useful debates focus on the idea instead of the person communicating the idea. Avoid making things personal,  and remember that opinion is important. So many areas of climbing are subjective and individual!

TLDR; Aim to debate using tactics from the top end of the pyramid.

Graham’s Hierarchy of Disagreement

3. Contribute in a useful and positive way, not negatively 

Constructive debate can create a safe place for people to respectfully express their opinions and learn through the process.  It is an amazing thing when it works!

So, keep comments well-intentioned and act in good faith. If your comment only serves to create dissent or inhibit a conversation, keep it to yourself.

Safety and Respect

  1. Harassment and Bullying 

At Lattice Training, we are committed to fostering a safe, respectful, and inclusive environment where every individual is treated with dignity. We maintain a zero-tolerance stance on harassment, sexual harassment, and bullying, ensuring that such behaviour is never encouraged, accepted or overlooked.

We want to ensure that anyone can share their voice without the fear of being degraded or bullied. We do not allow intimidating, hostile, degrading, humiliating or offensive statements or behaviour. This includes responding to such acts with retaliatory harassment.

  1. Scope

Any individuals interacting with Lattice Training through our social media channels, online platforms or other methods of communication should ensure they adhere to our community guidelines. This is not limited to in-person interactions and extends to:

  1. Inappropriate comments, messages, or images shared via social media, emails, or other digital platforms.
  2. Unsolicited contact, stalking, or harassment of our team members or community via our social media accounts or other digital platforms.
  3. Any conduct that undermines the dignity or comfort of those engaging with Lattice Training, whether they are employees or members of the public.

Any inappropriate or harassing behaviour will be addressed seriously, and individuals may be banned, blocked, refused services, referred to law enforcement, and/or subject to legal action as necessary.

  1. Detection and Reporting

We aim to remove content or block/limit accounts that violate our community guidelines as soon as possible.
Although we work hard to detect and take action to ensure our guidelines are upheld, if you notice any instance of our guidelines not being followed please report this directly to a member of our team. This can be done by contacting us.