Job Title: Warehouse Operative (permanent).

Start Date: 30th June 2025.

Hours: 30-32 hours per week.

Location: Chesterfield, UK. 

Salary: £13.05 per hour (£25,447 yearly pro-rata)

• Flexible working hours
• 28 days holiday (pro rata) + 4 public holidays
• Private training facility
• Free training plan support
• Regular team socials
• Equipment discounts & staff clothing

Who are we?

We’re a progressive, data-driven climbing company dedicated to helping climbers of all levels reach their goals. Through expert coaching, innovative training tools, and accessible education, we support the climbing community worldwide.

Our team is passionate, collaborative, and committed to delivering exceptional customer experiences. If you love climbing, value excellence, and want to make a real impact, we’d love to hear from you.

What We’re Looking For: 

Join our team at Lattice Training and help deliver world-class climbing tools to athletes around the globe! We’re looking for someone with great attention to detail and a commitment to top-notch customer service.

What You’ll Bring:

• Computer literacy. Expertise with Google Sheets / Microsoft Excel is advantageous. 
• Methodical and keen attention to detail.
• Available to work on site Monday through Friday.
• Experience delivering excellent customer service
• Strong communication skills (written & verbal)

The Role:

You’ll be part of a small, dynamic team with plenty of opportunities for growth as we continue to scale. The role involves manual handling, so you’ll need to be comfortable independently lifting and moving stock up to 25kg.

Requirements:

• Reliable transport to our Chesterfield office/warehouse
• Ability to lift and move stock safely 
• Ability to go up and down ladders

What you’ll be working on:

• B2C, B2B & B2D Dispatch:
  • Pack and dispatch orders (Mon/Wed/Fri). 
  • Streamline processes for efficiency and resilience 
  • Communicate with postal services and manage collections.
  • Work with the Product Sales Coordinator to maximise shipping efficiency and resilience.
• Customer Support:
  • Troubleshoot issues, process refunds, and submit courier claims.
  • Log queries, fixes, and outcomes, resolve customer complaints.
• Warehouse Operations:
  • Conduct end of line assembly of Lattice Training equipment, conduct quality checks, and manage stock counts.
  • Maintain a clean workspace, check in goods, and reorder packaging supplies.
  • Monitor inventory levels and coordinate supplier orders to ensure seamless product availability.
• Site Management 
  • Support with site administration.
  • Undertake site checks on a daily, weekly and quarterly basis;
  • Where required building and facility maintenance, DIY and decoration.
  • Coordinate and oversee vendors, contractors and suppliers.
  • Support with site safety & compliance and help to promote a culture of safety awareness.

Why Work With Us?

• Climbing-Focused Culture: Join a team that lives and breathes climbing.
• Innovative & Data-Driven: Help shape the future of climbing performance.
• Growth & Learning: Join a collaborative environment where everyone has the freedom to shape their career, share ideas, and lead meaningful projects.
• People First: We are committed to a culture of respect, diversity, and inclusion. We believe different perspectives make us stronger and encourage applications from all backgrounds.

To Apply:

Email your CV and a cover letter detailing your interest, relevant experience, and any additional skills to [email protected] by: 11th April 2025.

Please note that the successful applicants must be able to demonstrate a right to work in the UK as we will not be able to obtain a sponsorship visa for this role.