Effective from 16th February 2020. Effective to 15th July 2020.
You have a legal right to change your mind about making a purchase from us within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are as follows:
In addition, we give a goodwill guarantee in respect of services booked in advance, namely a Skype Consultation or an in person Lattice Board Assessment with a Lattice in-house trainer (“LBA”). This is more generous than your legal rights under the Consumer Contracts Regulations, in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed goods and services:
Cancellation policies at Partner Walls may vary and you are responsible for checking these.
Our Premium Plan subscriptions require an initial commitment of 6 monthly payments in return for which you will receive two 12 week training plans. Your subscription will then renew automatically (unless you let us know that you wish to terminate by giving the notice specified below) and you will receive further 12 week training plans which require 3 monthly subscription payments per plan.
A Premium Plan subscription can only be terminated by giving us at least six weeks’ notice by email to [email protected] A notice will only take effect after the sixth subscription payment if given in the initial 6 months of subscription and then after the third subscription payment in respect of the current 12 week training plan.
If you do not provide at least 6 weeks’ notice of cancellation, the deposit that you pay at the beginning of your subscription will be forfeited and we may use it to cover the losses that we incur as a result.
If you provide 6 weeks’ notice, we will cancel your recurring payment 1 month early and use your deposit payment to cover the cost of the final month.
If you have made 6 monthly payments under your Premium Plan subscription and you wish to have a break from training of between 1 and no more than 4 months you can pause your plan for a fee equal to one month of Premium Plan subscription. This means that you are able to reserve a re-start date between 1 and 4 months after the start date of the pause on a date which is convenient to you. Once you restart your Premium Subscription the termination provisions above will apply .
If you have any questions regarding our cancellation policy please contact us on [email protected]