You have a legal right to change your mind about making a purchase from us within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are as follows:

1. In relation to services: You have 14 days after the day we email you to confirm your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services (for example if we have already written or partially written a 12 week training plan or you have already attended an in-person assessment or completed a remote assessment and submitted your data), you must pay us for the services provided up until the time you tell us that you have changed your mind.
2. In relation to goods: You have 14 days after the day you (or someone you nominate) receives the goods. Please see our Returns Policy for further information.

In addition, we give a goodwill guarantee in respect of services booked in advance, namely a Skype Consultation or an in person Lattice Board Assessment with a Lattice in-house trainer (“LBA”). This is more generous than your legal rights under the Consumer Contracts Regulations, in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed goods and services:

• If you cancel with at least 21 days’ notice of the agreed date for the Skype Consultation or LBA, we’ll offer a full refund;
• If you cancel with between 7 and 21 days’ notice of the agreed date for the Skype Consultation or LBA, we’ll offer a 75% refund; and
• If you cancel with less than 7 days’ notice of the agreed date for the Skype Consultation or LBA (but 24 hours before the assessment is booked to take place), we’ll offer a 50% refund.

Cancellation policies at Partner Walls may vary and you are responsible for checking these.