Help Centre

Guides and answers for LatticePlan, coach-written plans, courses, the shop, and your account.

Welcome to the Lattice Help Centre. Choose the area you need help with:

• LatticePlan – our adaptive training subscription: getting started, using your plan, and how it works.
• Coach-written plans – Climbing Training Plan, Climbing Training Plan Plus, and Flexibility Training Plan.
• Online courses – accessing A Climber's Guide to Training and the app access it includes.
• Shop & products – orders, delivery, and returns for physical products.
• Account & billing – logins, subscriptions, payments, refunds, and discounts.

Looking for order, shipping and returns questions? See our Product FAQs.

Can't find what you're looking for? Get in touch and our Customer Service team will be happy to help.