Troubleshooting

Fixes for plans that won't generate, missing weekly check-ins, and lingering upgrade prompts.

My plan won't generate, or I'm stuck on a "no plan" screen

If the quiz does not let you continue, read the message above the Continue button. It tells you what to change. For example, you cannot have more than 3 training and open days in a row.

To generate a plan, the app also needs your climbing grades, height, weight and arm span. Open your Profile and check that they are complete.

Still stuck? Get in touch and we'll take a look.

My weekly check-in or next week isn't appearing

Your next week appears after you do your weekly check-in. If your plan has finished, start a new plan.

Your check-in appears on Monday, at the start of the new week. It can appear earlier if you complete all your workouts.

If the app shows Check-in window closed, that week has ended. The check-in for the current week opens on Sunday, or earlier if you complete all your workouts.

Still stuck? Get in touch.

I've paid (or started my trial) but the app still says upgrade

Access can take a short time to update after you subscribe or start a trial. If the app still asks you to upgrade, open your Profile and pull down to refresh.

If that does not work, open your Profile, tap Settings, then Clear Cache. You stay logged in. Clear Cache also deletes a saved timer workout. Still stuck? Get in touch and we'll sort it.

My timer stopped when the app closed

Open the app again within 3 hours. The app asks Resume your workout? Tap Resume to continue from where you stopped. See If the app closes during a workout.

If your Lock Screen shows Open Lattice to resume, open the app. The timer then shows the correct time again.