Get help and support

How to get help with the Lattice Training App, your LatticePlan or your coached plan.

If the Help Centre does not answer your question, email us at contact@latticetraining.com. We send your message to the right person. You can also choose the route that fits your question below.

Help in the app

Open your Profile, tap Settings, then Help and support. Choose the type of request:

• App issue: report a bug, an error or a problem with the app.
• Feature request: suggest a new feature or an improvement. Use this for all feature ideas.
• Contact support: ask about your LatticePlan, your subscription or your account.
• Help centre: open these guides.

If you have a coach

On a coached plan, message your coach in the chat. Your coach can help with your plan, your workouts and your goals. See Working with your coach.

For a problem with the app, use App issue in Help and support.

Help without the app

If you cannot open the app, email us at contact@latticetraining.com, or fill in the App Help Form.

Tell us the email address of your Lattice account, your phone model and the version of the app. This helps us to find the problem quickly.